Making a GETS call
GETS is to be used by authorized personnel in an emergency or crisis situation when the landline network is congested, the ability to complete a normal call is hindered, and you are unable to complete emergency calls through normal or alternate telecommunications means using the public telephone network.
You need 3 things to use GETS
- A telephone or cell phone connected to the public telephone network.
- The universal access number for GETS. 1-710-NCS-GETS (1-710-627-4387)
- A Personal Identification Number (PIN) on your GETS card
Instructions
From a Touch-Tone or Cellular Phone
- Get an outside line
- Listen for dial tone
- Dial 1-710-NCS-GETS
- Listen for the tone
- Enter your 12-digit PIN
- Listen for the prompt
- Enter the ten-digit destination number
- If call fails, try an Alternate Calling Method
GETS calls cannot be made to toll-free 800, 888, 877, 866, 855 numbers
Help is available 24 hours a day by calling GETS User Assistance: 1-800-818-GETS (4387) or 703-818-GETS User Assistance can help with:
- Questions about GETS
- Problems in using GETS
- A lost or stolen PIN card
- Suspected fraud
GETS Card Sample
Printable Instructions and Wallet Card
Additional Resources
GETS User Guide – a complete description of all calling methods